Return and Refund Policy

·      How to return an item

To return an item, you can either initiate a return request directly through your customer account on our website, contact us via email at info@dealcentral.ca, visit the Deal Central warehouse in person, or make a request by mail.

All returned products, whether defective or not, must be returned in their original condition, in their original packaging, with their warranty cards, manuals, and other items or accessories included in the packaging. We require your names, addresses, and telephone numbers for processing your returns and exchanges to detect and prevent fraud. We may ask for a valid photo ID to confirm the information provided. If, in the return of an order, there are missing or damaged packaging, manuals, accessories, blank warranty cards, or any other items, the return may be refused, or we may deduct the value of the missing products. Shipping costs are non-refundable.

We rely on the information you provide us via the website, including registration information (name and email address), payment information (credit card number and expiration date), and transactional information, which must be accurate, precise, current, and complete. You will be solely responsible and accountable for any total or partial loss, damage, and additional costs incurred by you, us, or your failure to update your registration and payment information within 30 days of any change.

For online orders, the 30-day return policy begins on the date of product delivery to your home.

·      Defective Items

Your item arrives damaged or is defective, don't worry! You are covered by our hassle-free return policy for a minimum period of 30 days*. All returned products, whether defective or not, must be returned in their original condition, in their original packaging, with their warranty cards, manuals, and other items or accessories included in the packaging. We require your names, addresses, and telephone numbers for processing your returns and exchanges to detect and prevent fraud. We may ask for a valid photo ID to confirm the information provided. Simply contact us, and we will send you a free return label and replace your product* at no additional cost!

* Not applicable where indicated

**If possible. Otherwise, a refund will be issued.

 

·      Buyer's remorse

In an effort to promote sustainability, we do not accept non-defective/buyer's remorse returns on new products.

In such a case, restocking fees may apply to all returned products.

However, we understand that purchasing refurbished products can raise questions about product quality and condition. That's why we offer the option to return any refurbished product within 30 days of purchase if you are not completely satisfied with your order. We want our customers to feel confident and satisfied with their purchases, while promoting sustainability.

In the interest of environmental responsibility, we encourage our customers to carefully assess their needs before making a purchase. This helps us reduce unnecessary returns and minimize our environmental impact.

To avoid restocking fees, please ensure that products are returned in their original condition, in their original packaging, with their warranty cards, manuals, and other items or accessories included in the packaging.

If, in the return of an order, there are missing or damaged packaging, manuals, accessories, blank warranty cards, or any other items, the return may be refused, or we may deduct the value of the missing products. Shipping costs are non-refundable.

·      None of these situations apply to you?

 

If none of the above situations apply to you, please do not hesitate to contact us at info@dealcentral.ca. We will respond within 48 hours.

 

·      Warranty expired?

 

You have a problem with your product, but your warranty has expired. Contact us to explore the available options.

 

·      Order cancellations

If you wish to cancel an order, please contact us as soon as possible at info@dealcentral.ca with the subject line: Order Cancellation.

Please note that due to our fast shipping service, the period during which you can cancel an order is limited. We do not guarantee that the cancellation request will be automatically accepted.

In the case of a cancellation of an order that has already been shipped, restocking fees may be applied to cover shipping costs (to and from).

 

·      Restocking fees

In some cases, restocking fees may be applied and/or deducted from your refund. Restocking fees apply to orders cancelled after the package has been shipped, for the return of non-defective products, for returns of orders under false pretences, for fraudulent returns and for any return that does not meet the eligibility criteria.

If a returned order has missing packaging, manuals, accessories, blank warranty cards, or any other missing items, the return may be refused, or we may deduct the value of the missing products.

 

·      Return requests by mail

Do you want to make a return request by mail? You can reach us at the following address:

Deal Central
Attention: Customer Service
8141 rue Edison, Anjou, QC, H1J 1S9, Canada

 

·      Other cases?

If you have any questions, please contact customer service by email at info@dealcentral.ca or by mail at the address below.

Deal Central
Attention: Customer Service
8141 rue Edison, Anjou, QC, H1J 1S9, Canada